25 Kings Street

Brisbane QLD 4007

There are hundreds of other websites where you can purchase watches & sunglasses, so it is fair for you to ask why you should get yours from FashemCo. FashemCo is dedicates to making sure your shopping experience with us is one you will not forget.

We aim to delivery on our promise, provide the most extensive range of products whilst ensuring the best customer support that resonates with our clients. Our reputation is our bond, we have been in this business long enough and have served thousands of customers from around the world.

We guarantee that you will be delighted with your purchase at FashemCo, as it's our passion, to provide only the best in watches and sunglasses. We treat our products with care and our customers with respect.

Top 5 reasons for shopping with us:

1. When you shop with FashemCo.com, you can be 100% sure that your hard-earned money is in safe hands. We will delivery the product to you or we will give your money back.

2. Only 100% brand new, authentic and in-stock products. All our watches and sunglasses are brand new, original and authentic timepieces. You can buy from us with confidence. Plus all items listed as in-stock on our website are actually in physical stock with us. Unlike some other online retailers, we do not wait for your order first and then try to source for the watch. On the rare occasion that the watch is out of stock, we will notify you at the earliest.

3. Lowest Price Guarantee. Our prices are amongst the lowest you will find anywhere. The reason our prices are low is that we buy in bulk at wholesale prices. Ours is more of a volume business, so we keep our profit margins low. Also, since we are an internet based retailer, we do not have the overheads and expenses of a high-street store. All this allows us to provide you with great discounts on our watches with no compromise on quality and customer service.

4. Worldwide Shipping. We ship to all major destinations in the world (New Zealnd, US, UK, Europe). Your products are carefully and securely packed in boxes with layers of impact-proof bubble wrap.

5. 100% Safe Shopping. We do not ask for or have access to your credit card information and we do not store it anywhere. Our website is secured by Secure SSL 256-bit encryption safe online shopping.

Monday-Friday 7 AM - 5 PM.

Please allow up to 3 business days for a response.

Fashemco is committed to ensuring you are happy with your new purchase. If you are not completely satisfied with your purchase, simply follow the steps below to organise a return or refund.

Before starting your return process, please ensure your item is eligible for a return.

Australian Returns

For Australian orders, you have up to 14 days from delivery to return your item. Refunds are not applicable on any postage fees or sale items.

1. Contact our support team to provide reasons for return. Please ensure all images of the issue is included in the message for a prompt return process.

2. Pack all items with the complete with the delivery slip into protective packaging, similar to how you received them.

3. Address your package, making sure you remove or cover the original shipping label to:

Fashemco Returns

PO Box 3719

Robina Town Centre, QLD, 4230

4. Visit your local post office and send. For security, we strongly suggest using an ensured registered postage method as Fashemco is not liable for lost return parcels.

Once received in our warehouse, our team will inspect the goods and your return will be processed within 48 hours to ensure you receive your exchange or refund as quickly as possible. In the event of a price difference for your exchange, we will contact you via email or phone to process payment.

Please note, for security reasons we can only refund back to the original payment method.

International Returns

For International orders, you have up to 14 days from delivery to return your item. Refunds are not applicable on any postage fees or sale items.

1. Contact our support team to provide reasons for return. Please ensure all images of the issue is included in the message for a prompt return process.

2. Pack all items with the complete with the delivery slip into protective packaging, similar to how you received them.

3. Address your package, making sure you remove or cover the original shipping label to:

Fashemco Returns

PO Box 3719

Robina Town Centre, QLD, 4230

4. Visit your local post office and send. For security, we strongly suggest using an ensured registered postage method as Fashemco is not liable for lost return parcels.

Once received in our warehouse, our team will inspect the goods and your return will be processed within 48 hours to ensure you receive your exchange or refund as quickly as possible. In the event of a price difference for your exchange, we will contact you via email or phone to process payment.

Please note, for security reasons we can only refund back to the original payment method.

Australia - After order processing, shipping generally takes between 7-10 Business days (in some cases faster) depending if you address is metro city or rural region.

New Zealand - After order processing, shipping generally takes between 7-10 Business days (in some cases faster) depending if you address is metro city or rural region.

United States and Canada - After order processing, shipping generally takes between 7-10 Business days (in some cases faster) depending if you address is metro city or rural region.

United Kingdom - After order processing, it takes 5-7 Business days (in some cases faster) depending if you address is metro city or rural region.

Europe - After order processing, it takes 5-7 Business days (in some cases faster) depending if you address is metro city or rural region.

Asia - After order processing, it takes 7-10 Business days (in some cases faster) depending if you address is metro city or rural region.

All Other Countries: 10 - 15 Business days (No more than 28 Business days in remote areas)

Please Take Into Consideration Public Holidays Christmas etc, all shipping times are an estimate and in most cases your item will arrive sooner than stipulated. Our extensive product range is sourced directly from our overseas warehouse and all shipping costs are included in the sale price.

Due to COVID-19, there may be delays with domestic and international shipping.

Yes, following an order confirmation, you should receive a second email with your tracking number once your order has been shipped. If you do not receive a confirmation email, please contact support@fashemco.com.

Change of heart?

We’ll happily return (refund) your full-priced Sunnies, Blue Light Glasses & Eyewear, within 14 days of delivery.

All items must be returned in the original packaging.

All returns must be lodged to our support email address (support@fashemco.com) prior to posting back to us otherwise we may not be able to accept the returned goods.

Products received after 14 days or not received in its original condition will not be issued a refund. Any products we receive that require shipping back to your address will be at the cost of the customer.

Please allow 2-3 weeks for the receipt and processing of your return. A credit will be issued to the original form of payment. You will receive confirmation by email when your return is completed.

Shipping and other charges are non-refundable and the costs for this fee will be deducted at time of refund, please contact our support team to find out what the cost will be for your delivery.

If the product you received was damaged or faulty, it will be replaced with an identical product. If we are unable to replace your product, we will offer you the option of choosing another product of the same value. Please contact our support team and provide us with images of the shipping label, the damage to the product and its packaging.

Contact us at:
support@fashemco.com

Should you require any further information. Please make sure to include your full name and order number.

Please note: We do not provide pre-paid shipping packages to send products back to us. You must send back unwanted products at your own expense.

Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, from the date we receive the faulty product.

Shipping is Included in the price of our Sunnies & Watches!

Yes, Absolutely!

Materials

All plastic sunglasses are made of polycarbonate. The greater part is recycled materials which gets new life in our sunglasses.

All metal sunglasses are being made of metal. Originally these are iron tubes which are being pressed and bended. To give the metal the shininess a special coating is being used. This way the usage of nickle is not needed and our sunglasses will pass any nickle test.

All the lenses are being made of polycarbonate. Sometimes you will find acrylic lenses in the market, but not in our collection. A property of acrylic lenses is that they burst easily. This is why the FDA (Food & Drugs Authority in the United States) does not allow acrylic lenses into their country. Our polycarbonate lenses have to pass a so-called 'drop-the-ball test' which shows the lenses are impact resistent.

Eco Collection

In 2022 our eco collection is introduced. These styles have recycled frames and/or recycled lenses. The material used for the frames is recycled polyester, known as rPCTG. It is 100% recycled from food containers, bottles & caps. The lenses are made from 100% recycled Poly Methyl Methacrylate, known as rPMMA-L. The source are display stands, optical waveguides and optical lenses.

Unfortunately not every frame shape, frame colour or lens colour can be made from recycled materials. There are technical limitations.

Packaging & Labeling

The sunglasses are individually packed in a biodegradable polybag. Attached to the sunglasses is a string with a booklet. This label contains information about how to use the product and UV protection. The booklet can easily be removed.

The outern parts of the temples are unprinted. In the inside of one temple there is printed CE UV400 CAT. X and our article number without NDL, for example 365. The sunglasses will be packed together in white inner carton.

Accessories can be ordered seperately on the sunglasses accessories page.

UV Protection

All the sunglasses are 100% UV400 protected. This means our sunglasses have the same UV protection as expensive sunglasses brands. Most of the sunglasses are category 3: this means the lenses can be used in enviroments with strong UV sunlight. In our collection there are also some sunglasses with category 2 lenses. These lenses are the light coloured ones (plain yellow, blue, green, pink etc) and also lenses with ocean effects. These lenses can't be produced in category 3, simply because they would be too dark. Category 2 means there is still protection in sunny conditions.

Production

All factories we work with are BSCI approved. This means they apply to strong regulations regarding labour conditions including safety, working hours, child labour, salary etc.

Our factories own all quality documents to comply with CE (Europe) and FDA (United States).

We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.

Confirm you’ve properly filled out all details including your name, email, shipping address and phone number. If you are still having issues, please contact support@fashemco.com.

As soon as your order is placed, you should receive an email confirmation. If you checked out with PayPal, be sure to check the email account associated with your account. For further questions, please contact support@fashemco.com.

We accept All Major Methods of Payment: Paypal, Visa, Mastercard, Afterpay, humm, Klarna, Latitude Pay, Openpay, Payitlater, Apple Pay.

All of your payment information is kept safe and secure and you can check out with either PayPal, buy now pay later providers or your credit card.

Our buy now pay later partners are a payment platform that allows you to buy what you want today and pay in equal installments in accordance with the providers terms and conditions. Visit our providers pages for further details and more information.

At this time, we are online only.

Please contact our customer care department immediately at support@fashemco.com

“Final Sale” means the specified merchandise is not eligible for return.

Yes, of course! But we think it will make your life easier if you create an account so you can track your orders more easily.

Please be aware that any items shipped may be subject to import duties and/ or taxes applicable to your country/ or the country you're shipping to. You will be responsible for these additional charges that incur for customs clearance when your package reaches your country.

Unfortunately, FashemCo has no control over these charges and cannot predict what they may be. Customs policies vary from country to country; we recommend that you contact your local customs office for further information.