• How do I return an item?
    Fashemco is committed to ensuring you are happy with your new purchase. If you are not completely satisfied with your purchase, simply follow the steps below to organise a return or refund.

    Before starting your return process, please ensure your item is eligible for a return.

    Australian Returns

    For Australian orders, you have up to 14 days from delivery to return your item. Refunds are not applicable on any postage fees or sale items.

    1. Contact our support team to provide reasons for return. Please ensure all images of the issue is included in the message for a prompt return process.

    (Note, due to hygiene reasons we can not accept change of mind items.)

    2. Pack all items with the complete with the delivery slip into protective packaging, similar to how you received them.

    3. Address your package, making sure you remove or cover the original shipping label to:

    Fashemco Returns

    PO Box 3719

    Robina Town Centre, QLD, 4230

    4. Visit your local post office and send. For security, we strongly suggest using an ensured registered postage method as Fashemco is not liable for lost return parcels.

    Once received in our warehouse, our team will inspect the goods and your return will be processed within 48 hours to ensure you receive your exchange or refund as quickly as possible. In the event of a price difference for your exchange, we will contact you via email or phone to process payment.

    Please note, for security reasons we can only refund back to the original payment method.

    International Returns

    For Australian orders, you have up to 30 days from delivery to return your item. Refunds are not applicable on any postage fees or sale items.

    1. Contact our support team to provide reasons for return. Please ensure all images of the issue is included in the message for a prompt return process.

    (Note, due to hygiene reasons we can not accept change of mind items.)

    2. Pack all items with the complete with the delivery slip into protective packaging, similar to how you received them.

    3. Address your package, making sure you remove or cover the original shipping label to:

    Fashemco Returns

    PO Box 3719

    Robina Town Centre, QLD, 4230

    4. Visit your local post office and send. For security, we strongly suggest using an ensured registered postage method as Fashemco is not liable for lost return parcels.

    Once received in our warehouse, our team will inspect the goods and your return will be processed within 48 hours to ensure you receive your exchange or refund as quickly as possible. In the event of a price difference for your exchange, we will contact you via email or phone to process payment.

    Please note, for security reasons we can only refund back to the original payment method.

  • HOW LONG DOES DELIVERY TAKE?
    Australia - After order processing, it takes 7-10 Business days (in some cases faster)

    New Zealand - After order processing, it takes 7-10 Business days (in some cases faster)

    United States - After order processing, it takes 7-10 Business days (in some cases faster)

    United Kingdom - After order processing, it takes 7-10 Business days (in some cases faster)

    All Other Countries: 10 - 15 Business days (No more than 28 Business days in remote areas)

    Please Take Into Consideration Public Holidays Christmas etc, all shipping times are an estimate and in most cases your item will arrive sooner than stipulated. However, in these unprecedented times unfortunately shipping has also been significantly impacted and delayed due to the on-going pandemic. The disruption our logistics chain has seen delays in our product delivery. We apologies for any inconvenience this may have caused.

  • What is your Return Policy?
    You may cancel or amend your order within 24 hours of your purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee.

    Once the parcel has left our warehouse we can't accept change of mind returns due to hygiene regulations, and for the protection of our customer.

    If the parcel has been received damaged, we ask our customers to please provide us with images of the packaging and product for our review. We will determine the best course of action upon assessing the potential issue.

    *NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back defective products to our returns address:

    Fashemco Returns

    PO BOX 3719

    Robina Town Centre QLD 4230

  • HOW MUCH IS THE SHIPPING?
    Shipping is free Worldwide on all orders!
  • are your sunglasses safe?

    Yes, Absolutely!

    Materials

    All plastic sunglasses are made of polycarbonate. The greater part is recycled materials which gets new life in our sunglasses.

    All metal sunglasses are being made of metal. Originally these are iron tubes which are being pressed and bended. To give the metal the shininess a special coating is being used. This way the usage of nickle is not needed and our sunglasses will pass any nickle test.

    All the lenses are being made of polycarbonate. Sometimes you will find acrylic lenses in the market, but not in our collection. A property of acrylic lenses is that they burst easily. This is why the FDA (Food & Drugs Authority in the United States) does not allow acrylic lenses into their country. Our polycarbonate lenses have to pass a so-called 'drop-the-ball test' which shows the lenses are impact resistent.

    Eco Collection

    In 2022 our eco collection is introduced. These styles have recycled frames and/or recycled lenses. The material used for the frames is recycled polyester, known as rPCTG. It is 100% recycled from food containers, bottles & caps. The lenses are made from 100% recycled Poly Methyl Methacrylate, known as rPMMA-L. The source are display stands, optical waveguides and optical lenses.

    Unfortunately not every frame shape, frame colour or lens colour can be made from recycled materials. There are technical limitations.

    Packaging & Labeling

    The sunglasses are individually packed in a biodegradable polybag. Attached to the sunglasses is a string with a booklet. This label contains information about how to use the product and UV protection. The booklet can easily be removed.

    The outern parts of the temples are unprinted. In the inside of one temple there is printed CE UV400 CAT. X and our article number without NDL, for example 365. The sunglasses will be packed together in white inner carton.

    Accessories can be ordered seperately on the sunglasses accessories page.

    UV Protection

    All the sunglasses are 100% UV400 protected. This means our sunglasses have the same UV protection as expensive sunglasses brands. Most of the sunglasses are category 3: this means the lenses can be used in enviroments with strong UV sunlight. In our collection there are also some sunglasses with category 2 lenses. These lenses are the light coloured ones (plain yellow, blue, green, pink etc) and also lenses with ocean effects. These lenses can't be produced in category 3, simply because they would be too dark. Category 2 means there is still protection in sunny conditions.

    Production

    All factories we work with are BSCI approved. This means they apply to strong regulations regarding labour conditions including safety, working hours, child labour, salary etc.

    Our factories own all quality documents to comply with CE (Europe) and FDA (United States).

Unable to find satisfactory answers?
Drop us a line
We believe that serving our customers comes with a responsibility to also actively make sure they are satisfied with their purchase. We strive to be the number one online store, providing the best products from around the world and offering world class customer service.

Please contact us below with any questions, comments or bulk order enquiries.

Are you chasing a delivery?

Use the unique tracking number from your shipping confirmation email and track your parcel using the carrier website tracking section.

Please note we do advise to allow 10-20 business days for delivery.