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Once your order and payment has processed through the checkout you will receive a confirmation email about your payment and order.
Orders are usually processed and shipped within 3-5 days of purchase.(excluding public holidays and weekends)
For logistical reasons we may send your shades and any gift with purchase separately.
When your order ships we send you an email and you can also contact us via email: firstname.lastname@example.org
Australia - After order processing, it takes 7-16 Business days (in some cases faster)
New Zealand - After order processing, it takes 7-16 Business days (in some cases faster)
United States - After order processing, it takes 7-16 Business days (in some cases faster)
United Kingdom - After order processing, it takes 7-16 Business days (in some cases faster)
All Other Countries: 14 - 28 Business days
(No more than 28 Business days in remote areas)
Please Take Into Consideration Public Holidays Christmas etc, all shipping times are an estimate and in most cases your item will arrive sooner than stipulated. However, in these unprecedented times unfortunately shipping has also been significantly impacted and delayed due to the on-going pandemic. The disruption our logistics chain has seen delays in our product delivery.
We apologies for any inconvenience this may have caused.
Please refer back to your original Order Confirmation email and click "View Order" to find the tracking number update.
You may also receive an email within 5 business days with the same tracking number. Click on that number to see the tracking or copy and paste that number into www.17track.net to view the progress of your order.
Please note that when your parcel is in customs, there may not be an update until it is handed over to your postal service. Refer back to tracking after a few days.
You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you.
*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.
Australia and New Zealand orders ship via Australia Post and NZ Post.
All U.S. orders are shipped via Post USP/USPS
No there are no additional duties.
We accept All Major Methods of Payment: Paypal, Visa, Mastercard, Afterpay, humm, Klarna, Latitude Pay, Openpay, Payitlater, Apple Pay.